Appalling customer service from Samsung and in particular from UK Customer Solutions representative Ms Keeji (who wouldn’t give her surname). After receiving complaint about warranty said it’s a retailer promotional problem and Samsung only offer extended warranty at a cost. Told me to go back to retailer as it’s not their problem. Ms Keeji was so rude and arrogant to the extent to say that she was the highest point of complaint and I could do nothing about it. How rude and arrogant. Shame on Samsung for running offers of warranty that they will not honour and just blame the retailer. Shame also on their customer support - arrogant and rude!