Awful customer services. I ordered a new QE85QN900DTXXU 8K TV and a capacitor in the power supply board expounded after 3 weeks of use! TV now trips my house circuit breakers. Contacted Samsung to get a repair, they sent over a local repair company who diagnosed the fault and ordered a new board under warranty. After waiting 2 weeks I chase Samsung again for progress, only to learn they cancelled the repair! Apparently it takes them more than 3 months to ship a new board. The flummoxed Samsung representative suggests a new TV is a better option, so he transfers me to the repair company, who unsurprisingly can't fix it without the part. I call Samsung again for the same conversation with a different tech support, who tries to put me back to their contract repair team. After refusing the transfer, he then put me on to their sales team for a replacement. The sales team tried to put me back to technical, when I refused they eventually agreed to to send a new TV with a promise of an email in 24 hours. 24 hours later I chase them again to learn that they are organising a collection of the old TV and won't send a new one for 7 to 10 days after they collect the old one. That will be 6 weeks plus since it broke. Avoid this awful company who sell faulty goods with a terrible customer services culture.