Ordered a new phone online a month ago, it never got delivered. After 2 weeks it ended back in the hands of Samsung whom have yet to process a refund. After being lost in transit they offered no assistance whatsoever leaving me with a phone. As of right now I am still waiting for a refund for the device and accessories I never received. Have had to contact the bank for a chargeback as I have proof it was not delivered to me and that it was successfully delivered to Samsung who are refusing to process a refund. I have had a chorus of excuses and 3-5 business days means nothing to them. They are all talk and no action. It has now been over 5 business days since I have had any response from Samsung despite numerous efforts on my part to make contact.