Samsung has the worst customer interaction with customers to resolve issues. I purchased a water filter from the site for my refrigerator which ended up being not compatible. (Grant it that website recommended the model based off of my appliance model #) I then reordered the correct part and called to receive a refund on the first. I was told a restocking fee was needed to process the refund via email notification. The email link doesn't allow you pay anything just gives you the order receipt. I called customer care 4 times and was met with the same " I'm sorry this is happening to you" I will never buy another samsung product again.