Be very careful of their cashback promotions. We bought a new TV from them, and they failed to pay us the promised cashback. We provided all of the information they asked for in a timely manner. We followed up with their promotions team after 1 year of waiting, and they said they had made a mistake on their end but then refused to pay out because the promotion had ended. Absolutely disgraceful behaviour from such a large brand. There was no good faith or ownership of their mistake at all; they just hid behind their legal terms and said their decision was final. Their handling of this issue demonstrates a shocking lack of care for their customers. This experience has completely destroyed my trust in the brand. If you value reliable customer service and a company that stands behind its promises, look elsewhere. Samsung has just lost a loyal customer, and I will never recommend them again.