Been trying to place an order for a tab s2 9.7 in back for 4 days! Unable to place the order due to problems with the website order system and customer service unable to enter the details for me as they have no work around for this. Confirmed as a website issue by Samsung staff. Apparently the system only has 1 method to enter data.. real clever! Finally I manage to get my order in via bank transfer with evidence of completed transfer, and have it escalated as urgent as I am away on the 1st December and Im told I will have it as I have had to wait so long and it wasn't my fault. Having spoken to 6 people at Samsung over 4 days I call today (30th November) to find nothing has happened, no emails at all, staff completely useless and jsut reading off a screen, I am not receiving my tablet and they refuse to arrange delivery on a later date when I will be in. Order canceled, demand a refund and don't bother, use a proper retailer! Never experienced such poor customer service. ****Also be warned, if you place an order online and it does wrong, even if you don't confirm or authorize the payment Samsung will still take the money from the account and you will have to wait apparently up to 30 days to have it back.**** Disgusting retail experience