Battery has over heated and bloated, customer service collected it and it was supposed to be returned in 10 days. I phoned customer service last week and was told it was repaired and being returned... 5 days later and no phone I call the repair line and no answer i hung up after 40 minutes and called customer service, that lady told me that the phone hasn't been repaired and wont be until I pay because a small crack on the camera lens (completely unrelated to issue) invalidates any warrenty. Also that I should have held on phone because 45 mins is usual waiting time. No one from the repair centre has been in contact at all through out process and I am back to 30 minutes wait time so far as I write this...