If I could give Samsung‘s Customer Service a zero I would. It took me over four months to get a refund for a faulty stick vacuum cleaner! After being instructed to take it to 2 different service agents who did not fix the problem, seven phone calls to the Philippines over a period of four months where my complaint was supposed to have been escalated on five different occasions with NO LUCK! I finally emailed the CEO supposedly in NZ outlining my experience the hours that I have spent and the stress that it had caused me! I received a less than satisfactory response from someone who wasn’t the CEO stating WE DO NOT COMPENSATE FOR ANY STRESS CAUSED! It took me more than 12 hours to finally get a refund that I was entitled to after the Second service agent was unable to fix the problem. It would be nice of Samsung paid me for the 12 hours I spent trying to fix the problem at my hourly rate! I would not recommend Samsung to anybody and will advise everybody I know of the service I have received. Being without a vacuum cleaner for four months is unacceptable in any circumstances! Fortunately we had an old backup vacuum cleaner!! My husband and I are both elderly and feel for anybody in our situation who just gives up and that’s what I think Samsung expect you to do give up and walk away! Absolutely despicable Customer Service