Samsung customer service is complete garbage. Got a Bespoke refrigerator it is 6 months old and flooded my kitchen. It is leaking water through a thermostat and the are refusing to repair or replace the refrigerator. Now the refrigerator doesn't make ice or dispense water. I asked what is the next step they said they will haver supervisor call me to let me know what is going on with my claim for the third time. I have to call them after 96 hours as they do not communicate. They have done this for the last 5 weeks the quality of there products is trash and the customer server is a total failure. I will never recommend or do any business again with the useless employees and trashy quality of samsung. I am giving them one star because a lesser rating option is not available