I have had samsung phones and watches for years and they have been wonderful. We bought a TV and it worked for 2 weeks and then wouldn't work anymore except through the firestick. I tried contacting customer support by clicking on my registered item and asking for chat support. After 30 minutes, I got an agent and asked my question and was told that I was with chat for kitchen and laundry devices! How did clicking on my TV take me there? So I still don't have a working TV and there system is truly awful. It is making me rething the phone and watches in the future!