Bought a Samsung TV and noticed it had a manufacturing fault the seam where the front of the TV joined the back at the top left corner wasn't sealed properly and padding was showing. Samsung gave me a reference number to contact the service centre for them to pick it up. ... brilliant yes but my problems just started from here. Got it back faulty! phoned Samsung said to phone Service Centre which I did they wouldn't continue call as had no new service order number and to contact Samsung again so phoned Samsung back they evenually said they would look at photos which I sent by email immediately and they got back to me 4 days later to say it was physical damage which I can't see anywhere, altho plastic still on TV. I blame delivery company as i wasn't in for delivery they took it back to depot for 4 days and re-delivered. Anyway they said to phone service centre which I did and service centre said i was outside of the 48 hour complaints time. I tried to explain i had contacted both them and Samsung day of delivery and they couldn't deal with my call as no service number. Numerous calls and being put on hold later by Samsung who won't take any responsibility for this who just say there is no time limit with servic centre. I tried to explain to service centre Samsung wouldn't give me a order number til they checked the photos which takes 4 to 5 days and long past their 48 hour window how does that work? Phoned Samsung today again as they didn't phone me put on hold said they'd phone me back still waiting. Terrible customer service have spent so long speaking to people who don't give a damn will never ever buy Samsung again.