I purchased a Samsung Galaxy Tab S10 FE+ 5G along with the Galaxy Tab S10 FE+ Book Cover Keyboard Slim — AI Key from Samsung.com. At checkout, it clearly showed that I would receive the keyboard and cover for free and a B-series Soundbar HW-B400F 2.0ch Subwoofer (2025) as a free gift. The keyboard and cover arrived, but the soundbar never did. When I contacted Samsung’s live chat, they told me the soundbar promotion was “limited stock” and my order didn’t qualify. Nowhere during checkout did it say “while supplies last” or “limited quantities available”. It simply displayed the soundbar as part of my order. That’s misleading. Customers should never be promised something at checkout that Samsung has no intention of delivering. If you can’t guarantee the promotion, don’t advertise it! or at least make the terms clear before payment. Very disappointing for a global brand I used to trust.