A dreadful experience with a faulty Galaxy S6, returned from their sub-contracted repair service operation, A-Novo of Norwich, with a heavily scratched screen the screen having previously been perfect. This came just after I left a one star review for their lack of fixing a phone under warranty, their failure to answer the phone after thirty minutes of music, or their capacity to respond to emails. Worse was Samsung's own customer service telephone 'support,' which consists of Ali G-style 'rude boys' whose interest in helping the customer is 'I is sorry, but I ain't able to help you'. My experience with this now-failed £450 still-in-warranty (although clearly of no value) phone has persuaded my family to skip Samsung high-end phones due to this experience. The so-called escalations person on their telephone Customer Service told me to call samsung,co.uk to complain. When I called Samsung UK the switchboard person told me they 'don't have customer services,' beyond the 'rude boys' I dealt with. After the exploding Note phones, I guess losing thousands of pounds of future business from loyal customers is unimportant to Samsung UK. At least I've learnt.