Extremely Disappointed with the phone and service Received a Samsung Galaxy S25+ as a gift (purchased on 01/07/25 ) and didn’t begin using it until about three weeks later. Once I opened it, I transferred my data over but didn’t have time to use the phone immediately due to work. The very next day, I turned it on, and it prompted me for a software update. I clicked “Update,” and that’s where the problems began — the phone restarted and got stuck in a boot loop. I looked online and tried everything: factory reset, troubleshooting tips — nothing worked. I eventually contacted Samsung, which was a long and frustrating process in itself. I sent the phone to their service centre, and after several days, they called back saying the issue was related to "account activation" and that it was fixed. Fast forward three weeks: another update appeared. I clicked it, and once again the phone entered a boot loop. I had to go through the entire process again — contacting Samsung, sending the phone to the service centre on 21/07/25. On 28/07/25, I followed up and was told it was a motherboard issue this time. They repaired it and sent it back. Here are the main issues: • I’ve wasted at least a full day dealing with Samsung support, the service centre, and repeatedly transferring my data between phones. • I’ve lost two full weeks of using a brand new phone — one week for each repair. • I was never offered a replacement device, extended warranty, or even any form of compensation for the inconvenience. • I feel like I didn’t buy a new phone — I bought a faulty product that has already required two repairs within the first month. Should have bought a refurbished phone or something else with a much cheaper price This experience has been incredibly frustrating and disappointing. I expected much better from a premium brand like Samsung. I’m now left wondering if this phone will fail again with the next update.