Im writing to formally raise a complaint regarding a Samsung Fold 7 device I purchased on 27th August 2025. By 8th September, the internal screen stopped functioning. Since then, I have visited your authorized service centres multiple times without any resolution or clear communication.
I have now been informed that the product will not be replaced, and only the screen will be repaired — despite the device being under warranty and the issue arising so early after purchase. This is highly disappointing for a premium product, and I feel misled.
2 weeks ago
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