Two Samsung purchases over recent times, kicking off with a 51" 3D TV that barely lasted 2 years before failing, and being diagnosed as 'beyond economic repair' by specialists...luckily I also bought a 4 year guarantee at the time of purchase, otherwise I would've been left without a TV and minus the £1100 purchase price, this time opting for the far superior Sony as a replacement. Then there's the jolly japes I've had with the NP350V5C 15" i5 laptop I bought, not so very long ago. Like many others, I decided to upgrade from Windows 8.1 to Windows 10....and that's where the fun really started. It started losing drivers, so the USB ports no longer worked, then it lost the driver for the CD/DVD player. Their online back-up and support is laughable...read non-existent. It transpires that Samsung didn't bother to put a Windows 10 action plan in place (and still haven't bothered), leaving tens of thousands of customers in the lurch, and the only thing they've done is casually announce online NOT to install Win 10 as machines made before 10 will not upgrade. So, a totally crap TV, and a £500 laptop that won't/ will never upgrade. Glad I didn't buy their exploding mobile phone as well, as that would've been a hat-trick. In short, I will NEVER, EVER again buy anything Samsung...third rate junk from a country that can't even produce a decent car.