I purchased a Bespoke Jet Pro Extra Cordless Stick Vacuum Cleaner. It looked like a wonderful machine, sleek and initially performed well. However, after only eight uses of the floor wash tool, it developed cracks in the plastic. I contacted Samsung, as the vacuum had a 5 Year warranty - only to be told that this would not be covered under warranty. That meant I would have to purchase a whole new unit at £176! (Which I didn’t). Then, after just over a year, the main jet dual brush bar completely lost one of the brushes, therefore the vacuum wasn’t picking up well. Again I contacted Samsung, who said this wasn’t covered under the 5 year warranty. I feel that the Samsung 5 year warranty is not worth the paper it’s written on. I could have pursued a small claims case against Samsung, as I still had my statutory rights, but thankfully the retailer I purchased the vacuum through fully refunded me. Samsung Bespoke Vacuums may look amazing, but in my opinion, the quality and reliability are just not there. I will never buy Samsung again, as their warranties are not fit for purpose and they have terrible customer service. It’s back to Dyson for me, who are far superior with quality and customer service.