Our fridge freezers' ice maker stopped working 3 months out of warranty. Calls to independent repairers returned quotes from £170-385 to attend and rectify. I called Samsung to see if they could assist and, helpful as they were in providing named repair agents, no financial assistance was forthcoming up to the point when I asked: "Do you have some form of warranty-goodwill programme?" After 4 minutes on hold a delighted "Geoff" ( not, I suspect, his given name), told me his supervisor had approved a FOC call out and repair for us. True enough a chsrming chap arrived, replaced the ice box and left; this was followed by a call from Samsung to see how satisfied we were. Suffice to say the answer to that was "delighted" and I felt the need to upload a review to show that Samsung are listening, and reacting, to their otherwise negative press, and to share this last piece of cautionary advice: if you don't ask..........