I would leave no stars if I could. My wife's phone just powered off and wont turn back on. Went to the Samsung store in Newcastle as it's still in its "2 year warranty". Told us to return the next day as they had just been refurbished and didn't have any equipment to do a test on the phone. So off we went and returned the next day to be sold the same excuse. I have now just discovered that they also fed this excuse to another customer a few weeks ago. I think they are A bunch of lying, useless time wasters. I for one will be sticking with apple and my wife will not be using Samsung again. #samsungareshit #timewasters #noteveneorthastar #uselesscunts.