Took my mobile in to the Samsung experience store in Norwich and "WHAT AND EXPERIENCE" Firstly spoke with Hannah & explained that I was having problems with charging my phone. Hannah looked at my phone & said that my battery was behaving oddly and referred me to an engineer called Gary of whom I had to explain things again in detail. Because he had not heard not heard of a mobile behaving like this before we felt as though he lost interest in what we were saying. This was somewhat backed up by by a later conversation with Ben the assistant manager who confirmed that he had not bothered to put the problem details down on the engineers report sheet so subsequently the phone wasn't repaired even though we had a call to say it was. Not only was I left with the original problem I only had a phone that I couldn't make calls with as it kept cutting off. This Gary said that he would be repairing the phone .... he didn't. He said that he would call us ...... he didn't he got Amy to send an email as he to advise the phone was ready for collection as he wrote down our number incorrectly even though we confirmed it with him twice. When I was handed the phone back on the morning of collecting it I was told "oh is fully charged and ready to go" it wasn't fully charged it only had 35% charge on it - wouldn't normally be a problem except we had taken it in because of it having problems with charging !!!!!!!!!!!!!!!!!!! Really has left a bad taste in my mouth and would not recommend them to anyone as the after sales is non-exsistant