BEING VERY GENEROUS WITH THE ONE STAR AS I WOULD LIKE TO GIVE A MINUS ZERO! Took phone to Norwich Samsung experience store as having problems with it, sadly on getting back home with it I find that the problem I took it in with wasn't fixed and I couldn't make calls on it either. Phoned the shop and couldn't speak to anyone in charge, was told that a diagnostics report was carried out only on the phone as there was nothing else on the notes to indicate what was wrong with it. I telephoned Samsung Support Center and arranged for the phone to be repaired through them >>> PLEASE PLEASE PLEASE I CAN NOT STRESS ENOUGH AVOID THIS PROCESS AT ALL COSTS. Phone was indeed collected and taken to the repair center, I then get an email from the repair center asking that I get in touch with them - you can not send them an email back as its a no reply email and they just don't answer the phones. Kept trying but just couldn't get through so called the call center again only to be told that "I have to stay on the phone constantly for a minimum of 45 minutes or until they answer the phone basically !!!! as this is there policy. Even though I had given full details of the problems with my phone and my home telephone number this is what I was told this morning from the repair center when I did finally manage to get through:- Oh we tried to call you but could get through as the number is wrong/doesn't exist. THE NUMBER THEY WERE TRYING TO CALL ME ON WAS MY MOBILE NUMBER WHICH THEY HAVE WITH THEM FOR REPAIR - Couldn't find anything wrong with the phone (even though we have had numerous people in our home when trying to charge the phone and have seen/heard it themselves.) and then went on to ask me what was wrong with it. Again I explained the problem only to be told that this was not put on their report sheet - IS IT ME OR IS THERE A PATTERN OF EVENTS FORMING HERE. Was then told that it was my word against theirs really and if the engineer felt there was nothing wrong with the phone that is indeed how I would get it back. THE COMPLETE AND UTTER BELLIGERENCE AND INCOMPETENCE OF STAFF FROM THIS COMPANY BEGGERS BELIEF TO SAY THE LEAST - Recently purchased a new indoor cinema system and surround sound a new washing machine and took delivery on a new cooker and grill this week and SOOOOOOOOOOOOOOOOOO SO pleased to say that none of them were Samsung product !!!!!!