I have a Galaxy s7 Edge, which I dropped and damaged the back of. Separately (and later after trying to get it repaired) the phone has developed a fault on the screen with a pink line running down it. I spent a couple of hours trying to get hold of samsung both by phone and through online chat. Both were fairly ineffectual but eventually got through to them on chat. I live in central London but after a while they directed me to a repair centre in Essex, surely this wasn't the closest I asked? Ah no, there's one on Oxford Street. I took my phone in, queued for an hour, and eventually spoke to someone. She said they would take my phone, great. I figured it would take a couple of hours for a repair - nope, A WEEK! Fine, give me a replacement phone I asked. We don't do those I was told. Seriously?! Flagship phone, one week to repair? Disgustingly bad service. In comparison, I broke the screen on my old iphone multiple times. Apple have an online booking system, drop your phone in and get it back within two hours. Superb service, wander around the shops and it's good as new. I love the look of the new s8 and have spoken to a number of friends who are thinking of getting it. As soon as I've explained my experience, each and every one of them has decided to stick to Apple. I'll be going back to it in September too. Sort your customer service out Samsung, it's a joke and costing you customers.