Went to Samsung Experience Store Chapelfield yesterday and spoke with Sam the Manager. THIS IS WHERE WE BROUGHT THE PHONE FROM. Sam, was delighted to inform us that its not his or the stores problem as the store is no longer part of Carphone Warehouse. We stated FACT AFTER FACT of the poor service we had to endure from both the store and his staff and was met with BELLIGERENCE SHRUGS OF THE SHOULDERS A COULDN'T CARELESS LESS ATTITUDE AND EXCUSE AFTER EXCUSE. FOR EXAMPLE: why did the engineer we reported not then put any notes on the job sheet for the correct repairs to be carried out - SAM ANSWER "Ah well Gary is only a level 1 engineer. Question 2. Why was the repair not carried out then - Ah well at that time we did not have a proper repair center/a fully equipped repair center so repairs could not be completely carried out. Question 3 So why did the phone returned back to us in a worse state then when it went in for repair - Well this can sometimes happen. Your Assistant Manager Ben said it would be better for us to go through Anova your Service Centre - why did he not say or anyone else say before hand to take it to Carephone Warehouse as you are doing now. I then proceeded to show him copies of other customer's reviews that I had printed off from this site only for them to be chucked back at me across the table & a "WHAT AM I EXPECTED TO DO WITH THEM" Act - Learn - and respond in the correct and professional manner would be a good start. It doesn't matter who you speak to with regard to Samsung 95% will come back with the same answer which is AVOID AT ALL COST. I have tried to lodge a complaint with Samsung and again this is not something you can do with them. HOWEVER, for all you out there PLEASE PHONE THE FOLLOWING NUMBER 03454 040506 TO FIND OUT YOUR CONSUMER RIGHTS as like me you might be pleasantly surprised.