Samsung ecobubble washing machine caught fire and their customer care, which they say is very important to them, was awful! The machine was 3 years old and thankfully we were at home when the smoke first started. The machine had a 5 year warranty which Samsung denied because the machine wasn't registered with them, even though this was necessary to receive the cashback which was completed within a week of the machine being delivered with the serial number. Regardless, of the serious nature of the failure, they initially showed no interest whatsoever, "call an engineer at your expense" was the response! In shock at the total lack of support, I requested escalation and some time later the penny dropped that this was serious safety risk! To cut a long story short: - Without a washing machine for 3 weeks - after jumping through lots of hoops, they replaced the machine - Refused a different model even after expressing worries about the same fault occurring again - Take it or leave offer; £50 or like for like machine :( - Made to sign a disclaimer or wouldn't receive replacement Having being an advocate of Samsung for years with everything electrical bought in the last 5 years being Samsung when available, my experience has complete put me off! Great products, when they don't catch fire, but Customer Service diabolical. Does anyone want to buy a 3 week old washing machine?