Awful Customer service. I pre-reordered Galaxy s8+ directlu from Samsung n the 12th and they rejected my payment on the 19th not telling me anything. Handset was to be delivered 20-21st and I only found out they have done that on the day. They did not let me know and it took them 6 days to sort out. CS is almost non-existing never replied to email. Secondly my s5 burnt while charging it was all melted I mentioned that to them and they said to send the handset to them as they treat these kind of issues very serious. Few days later they sent me a message that the phone has been water damaged and it will be returned to me. REALLY?