I purchased Galaxy Tab E last November began having problems turning it on then the screen went totally black, rang them and they suggested a few things that did not work so arranged fir UPS to collect last Friday however after taking day off work they did not turn up. Rang Samsung next day and was told UPS had a back log hence no collection rearranged for tomorrow Monday now I am told they don't know when collection will be so I'm expected to have more days off just waiting for courier terrible attitude to take. Very disappointed with Samsung they should take a leaf out of Apples book who truly care about their customers.