There needs to be minus stars for this review …Breach of Contract, botched repair, deceitful, rude, ignored complaints There needs to be minus stars available. I am reiterating the 1 star reviews of MANY reviewers here. Samsung are a REPUGNANT DISGRACEFUL BUNCH OF LIARS WHO LOVE TO CAUSE CUSTOMERS THE UTMOST DISTRESS. I LOATHE THEM. I have had 3 out 3 products fail in warranty. They just botched a warranty repair last week on my by Galaxy Note 10.1 2014 Edition sending me back my android tablet MINUS its S Pen (!), damaged the plastic casing when prying off the screen and sent me a shoddy machine back which took 12 hours just to reach a 45% charge after being dead on arrival!!!!!. They don't check their repairs before returning and don't care that they lost my property. I made them PROMISE to send me a NEW SEALED RETAIL PACKAGED replacement for the part THEY lost ASAP but after a week long delay with NO communication to update me they insulted me with a refurbished spare part in an unmarked non retail cardboard box with computer made label and ignored all my other unresolved complaints aboit the service, the repair and what they have done to me while I am ill. They consider the case closed!! My consumer rights state that they had only just one opportunity to get a repair right first time and they failed so now they must provide a new replacement tablet and all accessories. They haven't even called me once as promised by customer relations EVER, the service centre hangs up on you EVERY time you call after they have already ignored answering at least 20 times before that and when you complain about their appalling service they slam the phone down again. Somebody should shut them down. They make me want to VOMIT. I am reporting them to Trading standards for deceit, lies and dreadful service and losing and damaging property and I will be seeking legal action to claim for breach of contract because they owe me new equipment having failed me under my warranty and I hope their shares drop so much from the crap they are causing people that they go out of business. I regret the day I bought 4 Samsung products and I will probably never will again purely because of how they treat people and property and because it all breaks down anyway. Seeing these other reviews they deserve NO customers and I would especially like to NAME and SHAME Nidhi, Wayne and Ewan at Reading service centre for their disgusting behaviour and putting down the phone and treating me like **** on the phone and in store and their incompetent engineers for botching up my repair in the first place. Nidhi takes full marks for her deceit. I would also like to name and shame Hollie in customer relations for refusing to answer my complaint and all the staff at Samsung for lying to me about contacting me prior to her. Never encountered such little integrity in my life. Awful stress for a week now & I'm too ill for this nonsense. They deserve whatever comes.