Samsung Updates reviewed by SL Penfold SL Penfold 4 reviews Published 2 minutes ago Avoid Samsung at all costs - phenomal arrogance and lack of customer respect Shocking experience with expensive Samsung washer dryer which severely damaged clothing and that Samsung wasted days of my time over. This turned out to be a common set of technical faults on a brand new machine and I spent hours hanging on Samsung phone lines - the only resolution came from quoting the detail of uk consumer rights legislation to the retailer. Their arrogance resulted in very high level escalation from a major U.K. retailer. They still refused to compensate me for 4 items of damaged clothing - and said 'case closed, no further communication' following just one email from me and massive effort from the retailer. I will never buy anything Samsung branded again and will advise all of my friends and contacts also never to. If Samsung ever bother to read this, it applies to any Samsung branded product - and that will include the businesses I work with and for.