Abysmal service with my Galaxy S7. I was left without my phone for 70 days while they faffed around shifting blame and shirking responsibility. No loan phone or any help to expedite the process. Samsung are also not working in compliance with the Consumer Rights Act 2015. DO NOT BUY FROM SAMSUNG DIRECTLY-buy from a reputable retailer who will help you if things go wrong. I reported my faulty handset to Samsung Shop and they advised me to go through Samsung Support and it was sent to the Norwich repair centre Anovo three times. Each time the fault remained until the final time when I never received the phone back (lost by UPS). I rang Samsung Shop, Samsung Support and Anovo so many times during this process and have wasted so much time chasing it up. I am a patient and understanding person, but this service has been difficult, laborious and incredibly frustrating at every turn. I have tried to get a resolution via telephone, email, even via Samsung’s Facebook page. Each time I’ve had to explain the events again as the operator doesn’t seem to be aware. The fault occurred in March and I’ve been trying to escalate this complaint since May (it’s now July) and I have been told that to escalate this I have to write to the Selectapost address and start again-what a waste of resources! They are trying to drag it out and be as unhelpful as possible in the hope I’ll give up and go away.