Samsung UE55JU7000, screen has failed 4 times in 2 years, they will not replace it and will not honor the agreement to extend the warranty after the 3rd repair. They have lost the notes. Which is not surprising as they had lost all the repair notes and made me get them from their approved repairer (that they organised). Its taken them 4 months to give me this answer. The TV is clearly not fit for purpose. They are content with the fact a £2k + TV has a 6 month lifespan between repairs. Left with the options to pay for the repair myself (normally around £500.00), which will break again in 6 months, or to chuck it in the skip. The customer service dept is appalling, they don't return your calls and are unwilling to make calls to their own repair centres (this happened within warranty period also) Ive made in excess of 50 calls to them over the last 2 years. The UK Executive dept is just as bad. The only solution is not to buy Samsung products, they really are a nasty, disorganized company.