I purchased a Samsung ecobubble washing machine and after only 2 years it developed a fault and flooded our kitchen. I thought it would be no problem to call them to get the washing machine fixed as it is still under a five year warranty. How wrong was I!! When I called them they said the serial number on the washing machine was incorrect so they couldn't send out an engineer. Not my problem if the serial number on their product is incorrect. It's also on a paper sticker on the inside of the washing machine door which could be easily damaged. Apparently if the sticker does get damaged they can refuse to repair the machine! Beginning to feel like I have been conned by this greedy company, they then asked me to post my original receipt to them, which I obviously refused to do! I took a photograph of the serial number and my receipt and emailed it to them the same day. I called them again as they promised they would call me 'quickly' when they had received the required information. They then told me that it would be at least 2 working days before the email could be attached to my request for a repair. I am about to give up and buy a Bosch washing machine as Samsung obviously have no intention of honouring their warranty. I wouldn't have bought the washing machine in the first place if it wasn't for the 5 year warranty. We have never had these problems with Bosch customer service, they honour their warranties and provide a prompt service. I will NEVER buy another Samsung product again and have only given them 1 star as no stars isn't an option.