The most appalling service I have ever had to witness. The adviser was the most obnoxious and rude pig, one who lacked any communication skills wheresoever. I purchased a curved screen TV and the screen froze within weeks. I called support and was told that ALL series 6 and 7 were experiencing software update. The adviser told me that her supervisor would call back within the hour to talk to me, no one called back and every-time i got through to customer services I was cut off? I called Into Curry's where the TV was purchased and they said that they were unaware of any software updates causing problems and they would have been informed should this be the truth. Anyway, we replaced the TV with a Panasonic. a week are samsung called us and said they were ready to go through a series of options to get our TV up and running again. I Explained the situation, the Panasonic replacement and that due to the appalling service they provided, and the lies they told us we would never be buying any samsung products again. DO NOT purchase samsung goods...