lying cheating incompetant company. We sent a galaxy s8 off for a back glass replacement. After paying £92, we were lied to multiple times. At first the phone had been repaired and sent back to us. It never showed up so we went through the online chat multiple times. These are some of the lies we were told. •we are sorry but we are awaiting a part. •you have not made the payment yet. (We did) •oh we are sorry someone put the wrong colour casing on. •we are waiting on the right colour casing. After waiting 4 weeks for a 9 day service, we finally received the phone. It still had the wrong colour casing on. Fuming by this point, we rung up and spoke to matt. He promised he would get the phone sorted quickly. Send us £20 love to shop vouchers and put in for a refund. No vouchers were sent and no request for a refund. However they did come back for the phone. Round 2. After a week my partner checked her repair status it was in the middle of repair then the next day, the status was blank so. We called up "oh we are waiting for the part again please accept these £30 of love to shop vouchers" after explaining about the first £20 we never recived, they then sent us the full £50. Another two weeks later we finally got the phone how it was meant to be. I wanted to progress our complaint however, matt was always unavailable. Everytime i called he had just magically left the office and gone home for the day. So i tried to progress for the refund with others to name a few. Big man andrew whom refused to talk on the phone. Rachel, simon and jane. All of which had crappy answers and responses. I asked to speak to the manager, NO. i asked for the calls of the promises made by matt to be listened to so they can honour them. NO. Can i have a contact number for your head office. NO THIS IS THE HIGHEST POINT OF CONTACT. Clearly they think the managers are above speaking to the public. Anyway i made an official complaint in which simon, offer to settle the claim by sending a further £50 pound in love to shop vouchers. Tired and worn down by the whole thing, i gave in and agreed on the settlement. We never received the vouchers in the time frame that simon promised us. So i called up and simon was unavailable. (He must have gone home with matt.) I spoke to a gentleman called jihad who told me simon never sent them. He said i can see that he said you could have them so it is fine, i will personally send them now and you will recive them in the next 7 to 10 days. 4 days later and jihad calls me, "we are not sending you the vouchers." We also will not take your complaint any further. What an absolute joke of a company. They promised everything and delivered nothing but lies, deceit and bitter disappointment. Apparently the company will only listen to phone calls to get feed back not to find out what has been offered in a verbal contract. Right or wrong they have to honour what has been agreed i will be speaking with the ombudsman tomorrow and putting them into court for a full refund. I will also ask for compensation for time wasted, call costs, 2 months phone contract cost as my partner has been unable to use it. Stress and the general dishonesty and incompetance. Samsung repair are a company i will never use again and will always do my upmost to make sure that no family or friend uses.