Dealing with Samsung's customer service is like hitting a brick wall. I have a proof of purchase clearly demonstrating that my mobile phone is still on warranty. However, whenever I email them a copy of that proof of purchase, I always receive the same message stating that the format is not acceptable to them. After having sent 5 (!) of the emails with my proof of purchase in different formats required by Samsung and still getting nowhere, I called them. They asked me to email again, I double-checked if I was sending the correct format. The result was exactly the same - an email stating that my format was incorrect. When I wrote to them with the request to send me a letter of deadlock so I can report them to the Ombudsman, they replied arrogantly: Unfortunately we are not governed by the ombudsman, therefore we would not be able to provide a letter of deadlock. This has been going on now for 3 months!