I bought a samsung smart tv which had a samsung promotional offer of a 3months pass for now tv. I tried to claim this promotion on the samsung website where you had to enter the serial nos. of the TV, I did this and got a message that they did not recognise the serial number so could not proceed. Rang the samsung helpline who were useless, after being put on hold for 5 minutes the operator came back to tell me this was a known problem but her only advice was to contact the now tv help website. This was a complete waste of time as there is nothing about the offer on the nowtv website and . I then emailed the samsung support about the problem and got a holding reply telling me I was a priority and that they would get back to me. That was a week ago and still no response from samsung, it makes samsung look very poor. They are advertising a promotion to make you by a samsung tv but cannot deliver this offer, extremely poor customer service. I should have bought the panasonic.