In response to my negative feedback, I received an email from Samsung customer service assuring me that the matter had been resolved and urging me to contact their service centre. I did. It's simply laughable - the same situation happened again - the service centre asked me for a proof of purchase and when I sent it, I received an automatic email back stating that the format of my receipt if wrong. I have now collected around 17 of these automatic emails. I doubt anyone checks the format of the proof of purchase, instead it is Sumsung's company policy to block any legitimate requests for repair with the same automatic email falsely stating the wrong format. Shame on you, Samsung!