Purchased 2 samsung 10.1 tablets for my granddaughters last Christmas. One died. Have had unbelieveable horrible experience with customer service. Item still under warranty. Serial number was not stamped properly on back of device so can not retrieve serial number. Although we have original receipt, samsung has given us the run around regarding honoring their warranty. Sent my daughter to a Best Buy telling her they would check it and repair it. Person laughed and said we were getting the run around by Samsung. What a horrible experience. Will never buy a Samsung product again.