My machine stopped working and I called Samsung to arrange a engineer and I was told the engineer will be coming in a weeks time I told them I can’t stay that long without a washboard g machine as I have 2 children in school and 2 small children under the age of 2 and also my husband owns a takeaway and has washing that need to be done they said we will try but still the engineer came out on the date they said when the engineer came he said it needs this part but from my experience from other companies the engineer would come out with the part he thought would be needed so He said I will be back next week to fit the part I contacted Samsung again and told them I had my girls uniform which is stuck in the washing machine and my husbands work Clothes so I had to go and buy some more uniform and had to take my washing and get that done elsewhere I kept calling Samsung and they said we will send your complaint to our customer relations team and they will contact you in 24/48 hour and it has been 4 days and I have not Heard anything Samsung customer service is the worst I’ve known they such a well known company but with the customer service they are the worst I would recommend never to buy a Samsung product I would never buy anything Samsung