I cancelled an order, and despite assurance via their telephone customer service team that I would be charged, the payment was taken from my account. I have not received the product, but have received an email saying it was delivered - I cancelled the order 3 days before this email was sent. I have since emailed their team and days later have received no reply, their Web Chat team have told me that this is not something they can deal with and their Phone Team made the original mistake - together, this suggests to me that there's a much deeper issue with their customer service than one agent's forgivable mistake. Hopefully this will be resolved shortly, as it is now nearly a week since my initial purchase and 5 days since my order was cancelled. I have been a fan of Samsung products for a number of years, and having owned various generation of Galaxy phones, a couple of tablets, a TV and a sound bar, I would certainly recommend the product itself, however, this is the first time that I have purchased directly from their store and, needless to say, I won't be using them again in the future.