Purchased a Galaxy Note 8 phone online on the 1st December and i was supposed to pay an initial amount of £47 and Samsung took £992 out of my account. I asked them why on the phone and i was told it was an error. I asked them to rectify the error and refund my money and they said that can not happen unless I decline the whole order. I have since spent over 1 hour almost everyday chasing back and today is the 13 December they say their logistics company DPD hasnt delivered the item back to them to process the refund. WORST CUSTOMER SERVICE EVER!!
7 years ago
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