My Galaxy S7 phone stopped charging so I took it to Milton Keynes Samsung shop for repairs. I collected it from the shop after waiting for most of the day there. However once I got home after a 2 hr round trip I found that the phone was still faulty and began to lose charge again. I rang the Milton Keynes shop the next day but no one would answer the phone. I then went on instant chat with with Samsung support and arranged for the phone to be collected by courier for repair. They told me it would be collected on the Monday so stayed in for the day, unfortunately they came a day later so more time wasted. I have now waited waited a week and have just received another email that my phone is about to be collected tomorrow... it has already been collected. Today I have received another email telling me that it has just been received and repairs are in progress. This is terrible customer service, absolutely no confidence in this company anymore.