I rang the Samsung repair centre as my phone had suffered damage to the screen. They arranged to pick it up from my work and took my email for a port of contact. After over 1 week I had received no email. I rang the support line and was told I must ring the repair centre direct. I tried multiple times but no one answers. I then rang the support centre multiple times requesting they help me. Every time they couldn't get in touch with the repair centre. Eventually someone rang me and asked if I would like the repair done. It was to be £120, so I agreed and asked to pay. They refused to accept the money, saying it was to be payed after the repair. I heard nothing again for 10 days and could not get through to the repair centre in the interim. I rang the support line only to be told since I didn't pay the bill the phone would be returned in its damaged state to me. This after they had my phone for the best part of a month and I must have phoned them a dozen times. They are a nightmare to deal with, just go to a local repair shop!