I placed an order on Thursday for a next day delivery but the handset arrived 5 days later and it was incorrect item because I was sent someone else's order. I called them immediately and I was promised I will receive my handset on the same day but needless to say I received a VAT invoice to say my order has been delivered. After speaking to their call centre many times nothing was resolved. My order is still undelivered and no communication is coming from Samsung. Their call centre is useless. Very polite but nothing is being resolved and they take forever when they put you on hold so I end up hanging up every single time. Who would want to keep waiting on a dead line not knowing they will come back on the phone or not. AVOID ordering online if you don't want to be disappointed. I am so angry right now I want my money back!!!!