Samsung are the worst company I have ever had to deal with very unprofessional !!!!!!!! It all started as my Samsung s7 charging port was faulty, so took it into a Samsung shop in Chester, to be told it was my fault, as it must have got damaged in my pocket and needed the charge port and headphone socket replacing, as it is all one and it was not covered by the warranty, so it cost me £80 to get repaired, which I paid like a mug, when I came to use the headphone port, which I hardly use, the plug was tight going in and only 1 earphone was working, so I returned it to the Samsung shop, to be told it was my fault and I had damaged it before even looking at it and would have to pay again. (The customer gets the blame all the time) When I got home I contacted Samsung as I wanted a second opinion, so they arranged to have it sent to them after 10 days, I had to contact their repair centre to find out what was happening to my phone to be told it had a cracked screen which needed replacing at a cost of £229 before they could look at the headphone socket as you can imagine I was not happy and was put through to customer services to be told the phone had been repaired and I had to pay to get it back when I said I didn’t authorise any repair and want the phone returning, I was put on hold for the person on the other end never to return in 7 minutes so I contacted the repair centre again (ANOVO) who had the phone and ask for it to be returned and they said that is fine as it had not been repaired like the Samsung customer services said, when I received the phone I checked the screen and found a very small 2mm mark on it so it wasn’t cracked and the original problem is still not fixed very disappointed as myself and my family have always had Samsung phones and will never purchase another Samsung product in the future and after this and reading other peoples reviews on trustpilot etc there are so many complaints about various things