I was very excited when the new s9 was released. I went into the Manchester Arndale Samsung store and asked to purchase the blue phone. The sales person sold me a black phone, which I did not realise until I took the phone out of the box at home. I called the store manager to let him know this immediately after I discovered the error and asked whether I could change the phone for a blue one. He assured me this could be done. I returned to the store, at which point the store manager changed his mind, instead getting very defensive about the errors made in store, making various untrue presumptions about the events of the day before, and aggressively blaming me for not inspecting the box closely before purchase. This very much upset me. I attempted to phone Samsung the next day but was left with the phone not being picked up for 45 minutes in the morning and 35 minutes in the afternoon before I hung up. I attempted to contact them by email however customer services have been most unhelpful and untrue presumptions surrounding the situation have continued to be asserted. They have now decided to stop responding to my emails. I have genuinely never received worse customer service in my life and it is shocking to discover I am not alone