Worst customer service experience ever compared to any other company! It shocks me how they treat their customers so poorly. Im part of the top load washing machine recall and my experience to receive a refund began 8 months ago and still NOTHING! I get the same response each time i contact customer service "We understand your frustration & we apologize..blah blah blah"...they never called me back to take ownership of their mistake (sending my refund to a wrong address) and offer a SOLUTION to keep my business. No, they didnt care. They treated me like i needed them and not like they wouldnt have their jobs because of customers like us. I AM NEVER BUYING ANOTHER SAMSUNG PRODUCT, NOR MY FRIENDS, NEIGHBORS & Followers.  Ticket #4146450409