I have been without a washer and dryer for 3 months!! This is the second pair of Samsung washer and dryer in 6 month. They first set flooded. The second set is just all screwed up. I call customer service every morning and spend about 4 hours on the phone. At this point I’m just sick to my stomach over this! I sent $1,000 on each the washer and dryer. $2,000 total for a washer and dryer. The washer keeps thinking it takes a whole day to wash, and the dryer refuses to dry anything! My clothes smell like mildew. Do not purchase Samsung anything! The service guys told me everyone is better off buying older appliances because they work better. Praying for a miracle!