Utterly horrific service. 2 months trying to get a replacement wireless charger and they keep passing me from department to department. They question you who passed you through to them as if you are some sort of criminal. I would have been happy to wait for a repair, however they are now refusing to respond to my emails. As I run an eCommerce myself that prides itself on great customer service, I can use this business model as an example of exactly the type of business not to become. I have bought 2 samsung tvs, a whole host of smartphones from them over the years. Reference # 2122446540 Never again will I be buying Samsung.