https://youtu.be/QGGhmKknKXo Google..youtube Samsung ecobubble do not buy... you will see an ecobubble with a corroded drum dismantled.. DO NOT BUY! Ecobbuble 5 year Warranty!!!washing machine. 4 years old. Drum has corroded which is a known manufacturing fault and now failed. £600 to repair! SAMSUNG are horrendous to deal with. Customer service manager Phil hung up on me then put in note he called me back but phone engaged!!! IMPOSSIBLE as I have call waiting and voicemail off due to my job. Call centres are based in the Philippines and where the same hanging up...leave a note...lie when Virgin media and T-Moblie had call centeres based in Philippines. I have called 12 times to have a manager call me back but nothing. I am appalled and will now be buying a BOSCH washing machine to replace the Samsung ecobubble that also clothes smelly... was told put some viniger in the drum!!! For a customer service manager to be able to lie on the notes and get away with it means that Samsung are out of touch with what is going on within call centres. As a former call center worker its easy to blag an easy day at work if you have no pride in your work and this is what has happened. My battle with Samsung will continue under the Sales of Goods Act they are responsible for up to 6 years for the product especially if its failed due to the wrong metal being used for the drum. Galvanised steel mixed with detergent causes osmosis which corrodes the metal. I remember this from school being interested in sciences and engineering. The designer engineers have made a schoolboy error. Bosch is the way forward after testing the customer service before i purchased. Couldn't be more helpful choosing a replacement machine.. Rita the lady I spoke to told me she had her machine for 10 years and still going strong.. I have other Samsung products but will not be using Samsung to replace them when the time comes.