I would give a negative star if I could. Purchased a microwave combo oven wall unit. It stopped working in April and was under warranty. Samsung sent out repair persons three different times. That is three different days I had to take off work. The unit was deemed unrepairable. So they said I would get a refund for what I paid for it. (not including what it cost to have it removed and discarded) They wanted me to send a picture of the cut hardwire 220 volts connection, so I did. Samsung has cancelled my ticket numerous times for no reason. Samsung has lied to me countless times. It is now Oct 30 and I am still getting the run around. I have never dealt with customer service that is made up of so many people that can tell half-truths.